Reuters - Top firm hires 'digital human' on probation

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The 'digital human' has an ear piercing and sparkling teeth.

Reuters reports that a life-like avatar called Cora is being put through her paces by Royal Bank of Scotland, helping customers with basic queries and giving its digital banking drive a more human face.

RBS, which recently axed a quarter of its branches and has announced thousands of job cuts in the past year alone as it reduces costs, will only deploy Cora to NatWest customers if the bank’s female avatar passes her probation period.

The digital teller, who wears a NatWest branded uniform and has an ear piercing and sparkling teeth, answers simple questions on getting a mortgage or what to do if a customer loses their card.

Hit the link below to access the complete Reuters article:

British bank RBS hires 'digital human' Cora on probation

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