For years, as Wells Fargo secretly set up millions of fake bank and credit card accounts without customers’ consent, the bank’s federal regulator was learning of hundreds of whistle-blower complaints against the company for its sales tactics.
But that regulator, the Office of the Comptroller of the Currency, did not act.
The New York Times reports that in a damning, 15-page report published on Wednesday, the Office of the Comptroller of the Currency admitted that its oversight of Wells Fargo was “untimely and ineffective.” The report said the agency failed to spot clues that would have allowed it to connect the dots in one of the most brazen banking scandals of the recent past.
Since 2005, Wells Fargo’s board had received regular notifications indicating that “the highest level” of ethics line complaints and employee firings were related to sales integrity violations, according to the report.
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