West Ham United fans have been having issues over tickets this season but things look set to improve after a major announcement.
It has been a magnificent last ever season at the club's beloved Boleyn Ground home of 112 years so far.
Getting tickets a painful experience
But while Hammers fans are in dreamland watching their side play, actually getting tickets to see them is proving a painful experience.
Persistent problems with West Ham's online box office booking system has led to plenty of complaints from frustrated supporters on social media.
And many of them have been aimed at the club's co-owner Gold, who responded on the issue last week on his Twitter account, and made a pledge that things would improve.
Replying to a series of tweets from fans criticising the website, Gold said: "I agree, our website is terrible and I'm told the new one will be great.
"Let's hope so."
I agree, our website is terrible I'm told the new one will be great. Let's hope so. dg https://t.co/KBBbtcyBau— David Gold (@davidgold) March 21, 2016
Co-owner's word is Gold-en
In a statement on West Ham's official website, the club said Ticketmaster will be at the heart of it's day-to-day ticketing operation, working together with the club to 'provide best-in-class products and service excellence to supporters at the Hammers’ new home'.
The Hammers said the deal encompasses the very best in ticketing technology and insist it is 'further evidence of the club’s commitment to transforming the supporter experience on Queen Elizabeth Olympic Park'.
Ticketmaster will only be dealing with tickets for the Hammers' new 60,000 seater home and Karren Brady told whufc.com it will be a better experience all round.
"Our supporters can look forward to vastly-improved service across the board and so we are delighted to be working with an organisation of Ticketmaster’s repute at this exciting time in West Ham United history," Brady told whufc.com.