West Bromwich Albion coach Gerry Francis has told Sky Sports News, broadcast on March 16 at 10.45am, that there must be an understanding between the club and supporters before any criticism is aimed in either direction.
Earlier in the season, Tony Pulis came under fire after the Baggies went five games without a win in the Premier League, with supporters unhappy with the amount of opportunities that were being created in the final third.
However, since then, the West Midlands outfit have recorded 10 points from four games, including a draw away at league leaders Leicester City and victories over both Everton and Manchester United.
The run of positive results have ensured that the club have moved away from any potential relegation battle, with 14 points now separating them from the drop zone, and Francis has had his say on the club's turnaround since the middle of February.
Francis said: "From our point of view, I think it was down to the lack of goalscoring opportunities and scoring goals, but you have to remember that we have played nearly the whole season without Saido Berahino - our leading goalscorer from last season.
"He was outstanding. We have had James Morrison out too but we haven't been beaten this year at home. We've really turned it around and had a great little run. Scoring goals too, we scored three against Crystal Palace, two at Leicester, and we beat Manchester United the other week.
"I think has a manager and a player, you have to understand fans' reaction and their situation, but at the same time, fans have to understand that sometimes, it is a little bit difficult within the structure of the club."
Despite criticism of Pulis, he has suffered just 19 defeats in 58 games in all competitions at The Hawthorns, and victory over Norwich City this weekend will take the club to 42 points in the table, just two short of the tally they accumulated last season.