Royal Bank of Scotland CEO Ross McEwan has told the BBC that rebuilding trust in the banking fraternity will take 'a long time.
Speaking to BBC Radio 5 live on the theme of forgiveness, he said he did not think there was a "moment of forgiveness" for the banks.
He said: 'This was the biggest financial crisis since the 30s and I don't think there's a moment of forgiveness.
'It's just not that straightforward'.
He added: 'It's a matter of rebuilding trust and you do not rebuild trust in a matter of one year or two years. It takes a long time.
'The banking fraternity, and all of the people in it, are having to work very hard to rebuild trust, because that trust was really broken for many customers'.
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