Apple admits fault causes 'blurry' photos on some iPhone 6 Plus

iPhone 6 Plus

If you’ve had a run of blurry photos taken with an iPhone 6 Plus smartphone, the problem may not be your photographic skills.

Apple has launched a camera replacement programme for the device after a number of owners complained about the quality of photos taken using its iSight camera.

“Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry,” explained the company.

“The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.”

Owners are being asked to check the serial number of their device on Apple’s website, before making an appointment to have the camera replaced at one of the company’s stores or authorised service providers.

Affected owners are being warned that if their iPhone 6 Plus has any other damage – a cracked screen, for example – they will have to get that repaired first, possibly paying for it.

Apple is replacing the iSight cameras in this case, rather than recalling the smartphones, as it did in October 2013 with a limited number of iPhone 5s handsets after a manufacturing error made them drain their batteries faster than expected.

The first complaints about blurry photos on the iPhone 6 Plus were reported on Apple’s support website in October 2014, just weeks after the device went on sale.

Although several users on the support thread reported that their handsets had been replaced when they took them in to Apple Stores for diagnosis, it has taken until now for the company to publicly confirm the issue, and launch an official replacement programme for the affected cameras.

Apple is expected to unveil new iPhone models in September, including an iPhone 6s and 6s Plus.

Powered by Guardian.co.ukThis article was written by Stuart Dredge, for theguardian.com on Monday 24th August 2015 10.09 Europe/Londonguardian.co.uk © Guardian News and Media Limited 2010