RBS says IT problems fixed

Broken Computer

Royal Bank of Scotland apologised to its customers on Friday as it resolved the IT problem which caused money for around 600,000 of them to go missing from their accounts.

The 79% taxpayer owned bank said it had now put the payments into the accounts of those customers affected by the IT incident which occurred on Wednesday, when transactions such as wages, tax credits and disability allowances failed to appear in accounts.

An RBS spokesperson said: “We can confirm that the issues customers were experiencing in relation to delayed credits and debits have now been resolved and accounts have been updated.”

“We are extremely sorry for the inconvenience and distress that this has caused our customers. If any customers are still experiencing issues please contact our call centres or come into a branch where are our staff are ready to help. We will continue our work to make sure that no customer will be left out of pocket as a result of this issue,” the bank spokesperson added.

The bank had originally warned it might take until Saturday for the situation to be resolved and during a presentation to analysts and investors on Thursday had admitted it could not rule out other failures taking place again.

Simon MacNamara, chief administrative officer, said: “I’d love to say we will never have a technical failing again. If you find somebody that tells you that I’ll tell you you’ve found a liar.”

Even so, the bank intends to spend £150m a year on improving the resilience of its IT systems which have let down customers on numerous occasions in the past. The most notable failure was in 2012, when 6.5 million customers were unable to access their accounts for days and weeks and resulted in a £56m fine from regulators.

Powered by Guardian.co.ukThis article was written by Jill Treanor, for theguardian.com on Friday 19th June 2015 08.29 Europe/Londonguardian.co.uk © Guardian News and Media Limited 2010


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