Multi-billionaire Facebook CEO Mark Zuckerberg held a very rare public question and answer session yesterday, and finally spoke out about why the company made Facebook Messenger a standalone application.
Users are now forced into downloading both the main Facebook application and the separate Messenger app if they want to get use the social network's full-functionality.
Zuckerberg revealed that Facebook looked at WhatsApp and iMessage and found that their messaging service was complicating something that should be so simple in comparison.
He said: "Messaging is one of the few things people do more than social networking. In some countries 85 percent of people are on Facebook, but 95 percent of people use SMS or messaging.
"Asking folks to install another app is a short term painful thing, but if we wanted to focus on serving this [use case] well, we had to build a dedicated and focused experience.
"We build for the whole community. Why wouldn't we let people choose to install the app on their own at their own pace? The reason is that what we're trying to do is build a service that's good for everyone. Because Messenger is faster and more focused, if you're using it, you respond to messages faster, we've found. If your friends are slower to respond, we might not have been able to meet up."
The move that Facebook implemented in July has been riddled with criticism ever since. The Messenger app that is free in both iOS and Android app stores has been showered with poor reviews, and in the iOS app store in particular it is rated 1.5/5 stars.
That though is quite harsh, there is little that is actually wrong with the application, it does what it says on the tin, which is send any kind of message to your Facebook friends. The app's functionality is also very good as it is seamlessly integrated with the main Facebook app, meaning you can go back and forth between apps without having the close either.
It's probably about time that people get over this gripe about having to download a whole new app and just enjoy the service, which so far has been a pleasure to use for myself.