It had to happen.
A Bank of America employee has started an online petition asking the bank to stop the roll-out of video teller ATMs, saying the machines will replace well-paid branch staff with lower-wage call centre operatives.
Finextra reports that Alex Shalom, who works behind the counter at a Bank of America branch in New York, says being a bank teller is all about building a personal connection with customers, 'something that I couldn't do through a video screen'.
He says: 'The bank plans to pay these workers a lower wage than in-person tellers, with far fewer benefits'.
Bank of America introduced its first 'Teller Assist' ATM in Boston earlier this year, and plans to roll out 150 more of the machines over the coming year. The ATMs offer customers access to staff via video between 7.00am and 10.00pm on weekdays and between 8.00am and 5.00pm on Saturdays and Sundays.
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