The BBC reports that Ross McEwan said: 'I take the job on with a high level of trepidation, slight levels of fear but absolute delight', he said in a speech to staff on his first day in the top job.
McEwan said it was 'an absolute thrill' to take on the new role.
'It's one of those 'wow' experiences', he added.
McEwan said he planned to refocus the bank on customer service, vowing to make it the best in the UK.
'We exist because of the customers we serve and we should never forget that. Our job is to serve our customers. Without our customers we are nothing as a business'.
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