The financial services news group Bloomberg was facing questions on Friday about how reporters used information about clients gleaned from its widely-used terminals.
The Guardian also understands that JP Morgan also has concerns about how Bloomberg used information from its terminals while pursuing stories about Bruno Iksil, the trader known as the London Whale, who was blamed for massive losses at the bank last year.
Bloomberg said it had blocked journalists' access to client data within 24 hours of receiving a complaint from Goldman.
The concerns raised by Goldman could be a major headache for Bloomberg, which makes most of its money from renting the terminals to traders. It now faces complaints from other Wall Street banks that believe they too were spied upon by reporters in a breach of confidentiality.
The Post said that a Bloomberg reporter asked a Goldman executive if a partner was still with the firm, saying that he had not logged into his terminal for some time.
More than 300,000 of the world's most influential people in finance including top bankers, treasury officials and hedge fund managers have access to a Bloomberg terminal. Almost all users are identified by name and their terminals are often highly tailored to give them access to the financial information they need. Access to the types of information those users are looking up would give a reporter invaluable insight.
"Limited customer relationship data has long been available to our journalists, and has never included clients' security-level data, position data, trading data or messages," Bloomberg said in a statement. Bloomberg has now blocked journalists from accessing that data.
In a memo to staff Friday, Bloomberg chief executive Daniel Doctorof
said it had been a "mistake" to allow reporters to have access to
"limited customer relationship management data". "Since our founding
more than 30 years ago, the proper safeguarding of customer data has
been a central tenet of Bloomberg's culture," he wrote.
He said the company had appointed Bloomberg executive Steve Ross to
the new role of client data compliance officer, to review how clients'
data is handled. "Client trust is our highest priority and the
cornerstone of our business, and we are deeply committed to ensuring
the complete integrity and confidentiality of our clients' data in all
situations and at all times," he wrote.
Bankers said they believed the reporters had access not only to log-in information but also to whether the users had called the help desk and what information they had wanted help with. "I don't think anyone realised how much information the news desk had access to," said one Wall Street executive.
Goldman confirmed that it had recently confronted Bloomberg executives after it emerged reporters could determine which of its employees had logged into Bloomberg's terminals and how many times they had used particular functions.
"We brought this matter to the attention of the news organisation, and senior management at the company assured us that they were taking immediate measures to address the problem," a Goldman spokesman said. He declined to comment on specific incidents.
Bank sources told the Post that in one incident a Bloomberg reporter asked a bank executive whether a Goldman partner had left the firm, noting that he had not logged into his Bloomberg terminal in some time.
Former Bloomberg staff, speaking on condition of anonymity, described the company's culture as "porous". In early years Bloomberg reporters would assist on the help desk and even go on client pitches. "They didn't grow up in a culture where you walled off information," said one former insider. "I don't think it's a deliberate policy, I just think that it was something no one was really concerned about."
But Wall Street executives said the company had been far too big for too long to allow its past to be an excuse for what they see as a clear breach of confidentiality. Bank executives were not keen to talk on the record while they continue to discuss the issue with Bloomberg. "Every terminal comes with a boiler-plate contract that clearly talks about confidentiality. They know they are collecting extremely sensitive and private information," said one banker. "Privacy is privacy. The fact that an organisation can, at the very least, monitor the whereabouts of our staff is clearly a concern," said another.
guardian.co.uk © Guardian News and Media Limited 2010