A grieving daughter was forced to take her late father's ashes to the local bank to prove to staff that he was dead.
The Daily Telegraph reports that Siobhon Peers, 31, had lost her father David, aged 68, to bone cancer in October 2011 but received around 20 letters from the Royal Bank of Scotland saying he owed £6 on his account.
Although she sent a copy of her father's death certificate to close the account, the bank insisted the original certificate must be shown and letters kept coming as the outstanding overdraft amount mushroomed to £625 with interest.
Eventually Ms Peers went to her local branch in Davenport, near Stockport, Greater Manchester with an urn containing her father's ashes and placed it on the counter along with the original death certificate.
This sorry episode reminds me of when I was a branch manager at Lloyds Bank in Richmond many years ago. An elderly customer had gone away for a short break, leaving her son with a cheque for money that she owed him.
A customer with a similar name unfortunately died and, in those days before computers, a member of the bank staff returned the holidaymaker's cheque in error. Her son got the shock of his life when his mother's cheque was returned to him in the post marked 'drawer deceased'.