Irate customers win out as retailer u-turns; suppliers may offer lifeline
Games, films and music buffs gifted with an HMV voucher this Christmas will undoubtedly be happy to hear that the retailer will accepting them as payment from today (21 st January, 2013).
Following the high street retailer's descent into administration, HMV angered many customers but refusing to accept gift cards – many of which had been sold only a month earlier during the Christmas shopping rush.
Now, however, company caretaker Deloitte has said the stores will soon accept the pre-paid cards once again following a review of the retailer’s financial status.
“The ability of Administrators to honour gift vouchers will depend on the specific circumstances of each case,” explained Nick Edwards, one of HMV’s Joint Administrators.
“Since our appointment as Joint Administrator… we have been urgently assessing the Companies’ financial position. I am pleased to confirm that, having concluded this assessment, we are able to honour gift cards.”
Additionally, according to The Sunday Times, HMV may have been handed a lifeline by its suppliers, such as media bigwigs Universal, Warner and Sony, who will offer a cut-price rate for films, music and games.
Furthermore, the report speculated as to who is set to assume command of the beleaguered chain, placing HMV Canada owner Hilco as the firm front-runner despite Game’s expressed interest.
“They will put their weight behind anyone who has a viable plan, but Hilco has a head start,” source told the paper.
image: © yoppy