The Pros and Cons of Online Shopping

Package Header

Almost half of us have purchased something online we wouldn't have bought in person. And more than half of us have resolved a consumer complaint...through Facebook.

500 online shoppers were surveyed by the folks over at Lab 42 to find out why more of us are hitting the web to do some - and even all - of our shopping. The top tip we've taken from this info-graphic is on how to get your customer service issues resolved quicker and less painfully. The answer is in social media: post your complaint onto the brands Facebook page. 51% of those surveyed said their issues where resolved this way.

Online Shopping Infographic FINAL2

Info-Graphic Source : Lab 42
Image Source : quijonido