Boss Tells Nervous Staff They Will Soon Know What The Future Will Bring

Memo Pad

Staff over at Royal Bank of Scotland's Global Banking & Markets unit have been having a torrid old time recently.

Thousands of additional jobs are likely to go as the UK government has signalled it is in no mood to own a business that takes risks.

Anyway, divisional CEO John Hourican has been doing his best to rally the troops.

Dealbreaker has his recent memo to staff:

'In November when we announced our Q3 results, we were explicit about the fact that we are re-examining our business strategy and resource deployment to ensure that, in normal markets post the introduction of known capital and regulatory changes, we continue to have a business that can compete and continue to be relevant to our customers.

It has been unhelpful to have our company’s strategy so publicly commented on in recent days. I appreciate that this has been unsettling for many of our employees but it is important to recognize that everything that has been paraphrased or speculated on in the media and parliament was already communicated to you at the time of the Q3 results.

Across our industry, every firm is re-examining strategy and resource allocation. The capital required to support our business continues to rise. The level of unsecured wholesale funding used by our business needs to be materially reduced. We need to ensure that our business is right-sized to produce an acceptable and sustainable return on equity for our shareholders.

Making sure we are fit to compete will necessarily involve some further choices. We will need to drive costs lower and potentially make some further product or geographic choices to ensure that core the business we retain can compete strongly and with sufficient levels of resource and return. We promised to communicate this more fully with you as decisions are made, and this continues to be our intention. This will be no later than the full year results in February 2012.

2011 was not an easy year for our industry and for our business. The economic environment remains very fragile. The continuing euro-zone crisis, changing regulation, over-capacity in our industry, lower client activity and lower business confidence will continue to make for challenging times.

Our business has been through a greater level of prolonged change than most in our industry. I recognize that there is a level of fatigue across the entire business and that most of you are looking forward to a much needed and deserved break over the coming holiday period.

I wanted to take the opportunity to thank you for your continued commitment and efforts. I realise this is a difficult environment and positivity can be in short supply. I also realise that there is a great desire amongst our troops for further clarity on strategy and purposeful decision making. You should continue to be assured that this is both understood and that we are advanced in our thinking in most respects. We owe it to all our staff to get this right, not to knee-jerk in a gloomy environment and to ensure that the decisions we make are both valuable to our franchise and additive to the confidence of our employees and other stakeholders.

Thank you for your perseverance and patience. I wish you and your families a restful holiday and a prosperous 2012.

John Hourican'

image: © Tatsuo Yamashita

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